At buy-sell.xerobinary.xyz, we strive to ensure smooth and transparent transactions for all our users. Please review our refund policy below:
1. General Policy
Due to the nature of currency exchange transactions, all completed transactions are final and non-refundable. It is your responsibility to verify transaction details before confirming.
2. Refund Eligibility
Refunds may be issued under the following exceptional circumstances:
- Duplicate Transactions: If the same transaction was processed more than once due to a system error.
- Incorrect Amounts: If the amount you received differs significantly from the agreed amount due to a technical error.
- Unauthorized Transactions: If a transaction was conducted without your authorization and reported promptly.
3. Refund Process
To request a refund, you must:
- Contact our support team at support@xerobinary.xyz within 7 days of the transaction.
- Provide the following details:
- Transaction ID
- Date and time of the transaction
- Reason for the refund request
- Our team will review your request and respond within 5 business days.
4. Refund Approval
- Refunds will only be processed after thorough verification of the claim.
- Approved refunds will be credited using the same payment method used in the original transaction.
- Refunds may take 7–14 business days to reflect, depending on your financial institution.
5. Non-Refundable Cases
Refunds will not be issued under the following conditions:
- If the transaction was completed successfully and as per your instructions.
- For losses due to currency fluctuations or market changes.
- For delays caused by third-party payment processors or banks.
6. Chargebacks
Unauthorized chargebacks may result in account suspension or termination. We encourage users to contact us directly for any issues before initiating a chargeback.
7. Changes to this Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page, and continued use of the platform constitutes acceptance of the revised policy.
